> ## Documentation Index > Fetch the complete documentation index at: https://wiredesk.ai/docs/llms.txt > Use this file to discover all available pages before exploring further. # Billing > Plans, monthly and yearly billing, usage past your plan, invoices, and switching or cancelling a plan. Every plan has every feature. Plans differ only in how much usage is included each month and how much support comes with them. There are no seats: teammates, agents and knowledge sources are unlimited on every plan, Free included. Only the workspace owner can see or change billing. Admins and agents can run the agents without seeing what they cost: the [dashboard](/docs/workspace/dashboard) shows them how much of the plan and the monthly limit is used, as a percentage, and no dollar amounts. ## Plans | Plan | Monthly | Billed yearly | Included each month | | -------------- | ------------- | --------------- | ------------------------------------- | | **Free** | \$0 | — | 500 replies or 50 voice minutes | | **Growth** | \$49 / month | \$39 / month | 3,000 replies or 300 voice minutes | | **Scale** | \$199 / month | \$159 / month | 15,000 replies or 1,500 voice minutes | | **Enterprise** | Talk to sales | Annual contract | Volume rates from the first reply | Paying yearly takes 20% off. What differs beyond usage: * **Free:** no credit card to start. Add a card to keep answering past the included usage, at list rates. Help center and email support. * **Growth:** extra usage at list rates, up to your spend cap. Email support. * **Scale:** extra usage at list rates, up to your spend cap. Priority support and an onboarding call. Advanced integrations (ticketing, CRM and helpdesk) built on request. * **Enterprise:** volume rates on chat, voice and email. Annual contract, invoiced, with purchase orders. Spend caps set per workspace and rolled up for the group. We complete your security questionnaire. A named contact for your rollout. Advanced integrations built on request. Enterprise is set up with our team rather than through checkout. Start from [the contact page](https://wiredesk.ai/contact). ## How usage is counted Replies and voice minutes draw on one allowance, at list rates: | Usage | List rate | | -------------------------------- | ------------------------- | | An agent reply in website chat | \$0.02 | | An agent reply by email | \$0.02 | | A voice minute, phone or browser | \$0.20 per started minute | A voice minute uses as much of the allowance as ten replies. Growth covers 3,000 replies, or 300 voice minutes, or any mix between them. Voice is counted per started minute, per conversation, so a call of 2 minutes 10 seconds counts as 3 minutes. Replies your teammates write themselves are never counted. The allowance resets on the first of each month, on monthly and yearly billing alike. Unused usage does not roll over. Usage past the allowance is charged at the list rates and billed monthly, even on a yearly plan. It stops at your [spend cap](/docs/account/spend-cap). On Free with no card, nothing past the allowance is ever billed: the agent stops answering billable conversations until the month rolls over. ## The Billing page Open **Billing** at the foot of the sidebar. From top to bottom: * **Chat replies**, **Voice minutes** and **Email replies** so far this month. Hover a card's hint to see how that usage is billed on your plan. * **Beyond your plan:** what this month has cost past your allowance, against your monthly limit, with **Update limit**. On Free without a card, it reads "Free stops at its included usage until you add a card." * A card titled with your plan's name, saying whether it is billed monthly or yearly and how much of this month's included usage is used. * **Choose a plan**, or **Payment** once you have a subscription. * **Invoices.** If the month's usage has reached the limit, a **Your agent has stopped answering** card appears at the top. See [spend cap](/docs/account/spend-cap). ## Choose a plan Under **Choose a plan**, use the **Yearly** / **Monthly** switch. Yearly is selected first. Select **Choose Growth** or **Choose Scale**. You go to Stripe checkout to enter your card. After paying, you return to **Billing** with a **Thanks, checkout is complete** message. The plan shows within a minute. Reload if it has not appeared yet. To stay on Free but keep answering past the free usage, select **Add a card to keep answering past the free usage** instead. That adds a card with no plan fee. Only usage past the Free allowance is billed, up to your spend cap. ## Switch plans Once you have a subscription, the card is called **Payment**. Choose a plan and period, select **Switch to Growth** or **Switch to Scale**, then **Confirm**. The confirmation tells you which of these applies: * **Moving up, or from monthly to yearly:** your card is charged the prorated difference now, and the new allowance starts straight away. If the card is declined, your plan does not change. * **Moving down:** it takes effect now, and the unused part of what you paid comes off your next invoice. To drop the plan fee but keep paying for usage past Free, select **Switch to Free and keep your card**. Enterprise workspaces do not see the plan switcher. ## Manage billing **Manage billing** on the **Payment** card opens the Stripe billing portal. There you can: * update your card * see invoices * cancel the subscription When a subscription is cancelled, the workspace goes back to Free. ## Invoices The **Invoices** card lists your last twelve invoices from Stripe, with number, date, status (**Draft**, **Due**, **Paid**, **Unpaid** or **Voided**) and amount. The link beside each one opens it at Stripe. Until the first one is issued, the card reads "No invoices yet. The first one arrives at the end of your first billing month." ## Closing your account Closing your account in [**Settings**](/docs/account/settings#danger-zone) cancels the subscription as well. ## Related * [Spend cap](/docs/account/spend-cap) * [Plans and limits](/docs/reference/plans-and-limits) * [Team and roles](/docs/account/team-and-roles) * [Dashboard](/docs/workspace/dashboard)