> ## Documentation Index
> Fetch the complete documentation index at: https://wiredesk.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation retention

> Delete conversations a set number of days after they end, for every channel, with a preview of what will go before you save.

By default, Wiredesk keeps conversations while your account is open. If your policy says transcripts must be deleted after a set time, set it in **Settings → Security → Keep conversations for**.

## Choose a period

Pick **7**, **14**, **30**, **60**, **90** or **180 days**, **1 year** or **2 years**, or **Never — keep them**.

Before you save, the card shows what the new period would delete straight away: how many conversations and messages, and when the oldest of them ended. If that number isn't zero, the save button says how many conversations it will delete, for example **Save and delete 1,240**.

Only the workspace owner can change the period. Admins can see it and the preview.

## What is deleted

Every 15 minutes, Wiredesk deletes each conversation that **ended** longer ago than your period. That covers phone calls, website chats and email threads, and includes:

* every message in the conversation
* the link to any helpdesk ticket it opened. The ticket stays in your helpdesk.

A conversation that is still open isn't counted until it ends. A chat that a visitor reopens starts its clock again when it next ends.

## What stays

* [Leads](https://wiredesk.ai/docs/actions/capture-leads.md), messages taken for you and [collected data](https://wiredesk.ai/docs/actions/collect-data.md). They stay in your Inbox, no longer linked to the conversation.
* [Notes the agent keeps about callers](https://wiredesk.ai/docs/persona/remember-callers.md).
* Usage counts, which your bill is made from.

Deleted conversations can't be recovered. [Export](https://wiredesk.ai/docs/workspace/exports.md) anything you need to keep first.

Each change to the period, and each run that deletes something, is recorded in the [activity log](https://wiredesk.ai/docs/account/settings.md#activity). Deletions show **Wiredesk** as the person who made them.

## Related

* [Hide personal data](https://wiredesk.ai/docs/account/hide-personal-data.md)
* [Security and data handling](https://wiredesk.ai/docs/account/security.md)
* [Exports](https://wiredesk.ai/docs/workspace/exports.md)


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