> ## Documentation Index > Fetch the complete documentation index at: https://wiredesk.ai/docs/llms.txt > Use this file to discover all available pages before exploring further. # Create an agent > Build an agent from your website in about a minute, or set one up by hand from a blank form. There are two ways to create an agent. Both start from **Agents** in the sidebar: * **From website** builds a working agent from your website. It drafts the name, greeting and instructions, and loads your pages as knowledge. Use it for your first agent and for most agents after that. * **Blank agent** opens a form where you write everything yourself. Use it when you have no website, when your website doesn't describe what the agent is for, or when you already know exactly what the instructions should say. Either way, you end up with the same kind of agent, and you can change everything later. ## Who can create agents Owners and admins can create agents. People with the Agent role work conversations, but can't create or change agents. See [team and roles](/docs/account/team-and-roles). There's no limit on the number of agents. Every plan includes unlimited agents and knowledge sources. See [plans and limits](/docs/reference/plans-and-limits). ## From your website This is the screen you see right after you sign up. You can also reach it from **Agents → From website**. Any public page works. `https://` is optional. A site behind a password or a login can't be read. Under **What should this agent do?**, pick one: | Option | What WireDesk drafts | | --------------------------------------- | --------------------------------------------------------------------------------------------- | | **Answer questions about the business** | An agent that explains what you do, what you offer, and your hours and location. The default. | | **Handle support requests** | An agent for existing customers with a problem. It takes details and escalates. | | **Book appointments and capture leads** | An agent that qualifies interest, collects contact details and moves people toward booking. | | **Something else — I'll describe it** | An agent written to the job you describe in a sentence or two. | Under **Where should it answer?**, tick **Website chat**, **Phone** and/or **Email**. Pick at least one. Channels you leave unticked aren't set up. Click **Build my agent**. WireDesk reads a few pages of your site and drafts the agent, which takes about half a minute. Then it opens a chat with the new agent so you can try it straight away. If WireDesk can't read your site, you'll see an error and a box to **Describe the business instead**. You'll also see that box if you click **Describe your business by hand instead**. Write what you do, who you serve, your hours and location, and the questions people ask. Then click **Build from these notes**. The agent is drafted the same way, but starts with no knowledge sources, so add some under **Knowledge** next. If you reload the page or go back partway through, you're returned to the agent that was built. You don't have to start again. ### What it creates | | From your website | | --------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | | Name, greeting, instructions | Drafted from your site and the job you chose. Review them under **How it talks**. | | Knowledge | Your website, added as a source. The rest of the site is read in the background after the agent is created, and pages show as ready once they're processed. | | Channels | The ones you ticked. | | Chat widget | A widget key, ready to paste onto your site. | | Email address | Created only if you ticked **Email**. | | Voice | Celeste. Change it under **Channels › Phone**. | | Answer from knowledge, Remember callers | On. | | Lead capture | On. Asks for a name (required), and a phone number and email address (optional). | | Request a human | Off. See [request a human](/docs/actions/request-a-human). | | AI and recording notice | Off. See [AI and recording notice](/docs/channels/ai-notice). | ## Blank agent Go to **Agents → Blank agent**. The form is titled **New agent**. | Field | What it is | | --------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Agent name** | What the agent calls itself. Required. | | **Greeting** | The first thing it says, word for word. Starts as "Thanks for calling — how can I help?". Required. | | **On phone calls, say it's an AI and the call may be recorded** | Off by default. Spoken before the greeting on phone calls only. | | **About your business & how to behave** | The agent's instructions. Required. Pick what the agent is for from the menu next to it, write a few rough lines (or just fill in the name), and click **Draft instructions** to have them expanded into full instructions you can edit. | | **Voice** | The voice it answers phone calls in. | | **Transfer live calls to (optional)** | Where a live call goes when the caller wants a person. It must not be the number customers dial. | | **Notes** | Remember things about each caller across conversations. On by default. | | **Knowledge** | Answer from your website and documents. On by default. Add the sources under **Knowledge** after the agent is created. | Click **Create agent**. The agent's **Overview** opens, with a setup checklist of what's left to do. A blank agent starts with all three channels switched on, but it can't answer calls until it has a number. Lead capture is on and **Request a human** is off, the same as an agent built from a website. It has no knowledge until you add some. See [knowledge](/docs/knowledge/overview). ## Related * [Quickstart](/docs/quickstart) * [The agent overview](/docs/agents/overview) * [Test your agent](/docs/agents/test-your-agent) * [Instructions](/docs/persona/instructions)