> ## Documentation Index
> Fetch the complete documentation index at: https://wiredesk.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Changelog

> What changed in WireDesk, month by month: new features, improvements and fixes you can see.

<Update label="September 2026" description="Plans, the Playground, an install page built for security reviews, and a steadier email channel">
  ## Email

  * An agent's email replies can now go out under a sender name you choose. Customer replies are directed to **Your support address**, so they land in the inbox your team already reads.
  * Email replies go to the person who wrote in, not to the mailbox that forwarded the message.
  * Automated mail, bounces and no-reply senders no longer get an answer.
  * Replies stay in the right email thread.
  * A forwarding confirmation email is passed to the workspace owner instead of being answered.

  ## Billing and plans

  * WireDesk is now priced in plans: Free, Growth, Scale and Enterprise. Each plan's included usage is used before anything is billed.
  * Owners can switch plans from the **Billing** page, with checkout for Growth and Scale.
  * The **Billing** page has an **Update limit** button for your spend cap, and a tooltip on the usage cards explains overage.
  * The dashboard's usage tile and Billing card show usage against your plan.

  ## Agents and settings

  * The agent's appearance page is now the **Playground**. You can change the agent and the chat's look and test the result on the same page.
  * You can find any agent setting from **⌘K** inside an agent, and every section links to the settings people look for there.
  * Each agent has its own navigation: **Overview**, **Knowledge**, **How it talks**, **Actions**, **Channels**, **Playground** and **Install**.
  * Each channel has its own page. A channel can use its own instructions instead of the ones every channel shares.
  * Phone-only settings, such as the voice, transfer number and AI notice, moved to the phone channel page.
  * New agent setup asks what the agent is for and which channels it should answer on.
  * After onboarding, the dashboard takes you straight to the agent you just built.
  * The setup checklist lives on the agent, not the dashboard. You can **Mark done** a step WireDesk cannot detect, or hide the checklist.
  * Deleting an agent can be undone for 30 days. Its conversations, leads and messages are kept after it is gone.
  * The business-hours time zone is picked from a list.
  * Lead capture is on by default for new agents.
  * The spoken AI notice on phone calls is off by default.

  ## Chat widget

  * Chat replies are formatted for scanning, with bold key facts and lists, in the widget, the test chat and transcripts. Email replies get the same content as plain text.
  * The agent's replies appear in a chat bubble.
  * Visitors can choose **Start a new chat**, **End chat** or **View recent chats** from the panel's menu.
  * On phones, the panel fits the part of the screen the keyboard leaves visible, and the page behind it stays still.
  * The widget offers 14 typefaces and a text size from 12 to 20 px.
  * New **Install** page: the snippet, platform guides, an install check that verifies itself, and a way to email the setup to your developer.
  * New widget controls: **Allowed domains** and **Verified visitors**.
  * Allowed domains now apply to the chat requests themselves, not only to loading the widget.
  * `widget.js` now works when loaded through a tag manager, and a second copy of the tag no longer draws a second bubble.
  * The chat panel only loads when a visitor shows intent to open it.
  * The launcher shows an unread count, and the panel stays open as the visitor moves between pages.
  * New JavaScript API (`wiredesk("open")` and more, with events), plus `data-wiredesk-open` markup.
  * The install status shows where the widget is loading now, not where it first loaded.
  * Fixed embedded launchers always showing the default style instead of your saved one.

  ## Knowledge

  * You can leave pages or whole sections of your site out of the knowledge base.
  * A website source lists which of its pages are in the knowledge base.
  * The error for a website address missing its ending, such as `.com`, now says what is missing.

  ## Workspace and account

  * A workspace can have several members, with owner, admin and agent roles enforced on every action.
  * The **Settings** page is split into tabs: Account, Notifications, Team and Activity.
  * Email notifications for new leads, handover requests, messages taken and spend-cap thresholds, with a choice of which ones you get.
  * An activity log of configuration changes.
  * CSV exports for conversations, contacts and collected data, alongside leads.
  * You can close your account.
  * Password reset, email verification and changing your sign-in email.
  * The sign-in page marks the method you used last.
  * Phone numbers are shown the way they are dialled, everywhere a contact is named.
  * Reports link to the conversation behind each item.
  * New help centre at [wiredesk.ai/help](https://wiredesk.ai/help), and teammates who accept an invitation land on a welcome page for their role.

  ## Phone

  * Direct SIP trunk for selected enterprise clients.
  * Live transfers no longer loop back through a number that forwards to the agent.
  * Fixed calls being hung up after ten seconds.

  ## Platform

  * The product is now called WireDesk and is served from wiredesk.ai, with a new logo.
  * Plain `http` is redirected to `https`, and every response carries security headers.
  * A free tools hub at [wiredesk.ai/tools](https://wiredesk.ai/tools).
  * Developer documentation at wiredesk.ai/docs.
</Update>

<Update label="August 2026" description="The first release: chat, phone and email agents trained on your website">
  ## Chat widget

  * Owners can design the chat widget: icon, colours, panel size, typeface and text size.
  * While the chat is open, the launcher becomes a minimize button.
  * A visitor's conversation is kept across reloads and tabs for 24 hours.

  ## Channels and numbers

  * Each agent has a switch for each channel: chat, phone and email.
  * **Remove number** detaches a phone number.
  * A phone number is released when its agent is deleted.
  * The owner is told when a number stops working.

  ## Workspace

  * New dashboard with charts, and faster navigation between pages.
  * Dark mode, and a sidebar that remembers being collapsed.
  * An account settings page.
  * Contacts roll up one person across chat, phone and email.
  * Analytics show the topic, sentiment and outcome of every finished conversation.
  * Activity: leads, collected data and a log of the actions the agent ran.

  ## Actions and knowledge

  * Actions: capture leads, book meetings, and call your own API.
  * Knowledge: full website crawls, file sources, and instructions drafted from your site.
  * A passage viewer, a retrieval tester for the knowledge base, and a full conversation history page.

  ## First release

  * Build an agent from your website's address, and get a phone number in one click.
  * Website chat widget.
  * Phone agent.
  * Voice calls in the browser, with no phone number needed.
  * An email address for each agent.
  * Handover: live call transfer, chat takeover by your team, and a message inbox.
  * Usage metering on every channel, billing and a monthly spend cap.
</Update>