# WireDesk

- [Introduction](https://wiredesk.ai/docs/index.md): WireDesk is one AI agent, trained on your website, answering your customers on website chat, phone and email.
- [Quickstart](https://wiredesk.ai/docs/quickstart.md): From a new account to an agent answering customers on your site, usually in ten to fifteen minutes.
- [Your first week](https://wiredesk.ai/docs/get-started/first-week.md): What to do in the seven days after your agent goes live: read conversations, close gaps, turn on handover, and set your spend cap.
- [How the agent answers](https://wiredesk.ai/docs/concepts/how-answers-work.md): Where the agent's answers come from: your knowledge, your instructions and its actions, and what it does when it doesn't know.
- [Channels](https://wiredesk.ai/docs/concepts/channels.md): How one agent answers on website chat, phone and email, what the three share, and what's different on each.
- [Conversations and handover](https://wiredesk.ai/docs/concepts/handover.md): How a conversation moves from the agent to a person and back: live call transfer on the phone, and team takeover in chat and email.
- [Create an agent](https://wiredesk.ai/docs/agents/create-an-agent.md): Build an agent from your website in about a minute, or set one up by hand from a blank form.
- [The agent overview](https://wiredesk.ai/docs/agents/overview.md): The agent's front page: the setup checklist, where it's answering, and a way into each of its sections.
- [Test your agent](https://wiredesk.ai/docs/agents/test-your-agent.md): Chat with the agent, call it from your browser, and see the widget on a demo page before customers do.
- [Delete an agent](https://wiredesk.ai/docs/agents/delete-an-agent.md): Deleting an agent stops it answering at once. You have 30 days to restore it before its knowledge, number and widget are destroyed.
- [Knowledge overview](https://wiredesk.ai/docs/knowledge/overview.md): The website pages, files and notes your agent searches before it answers, and how they get indexed.
- [Train the agent on your website](https://wiredesk.ai/docs/knowledge/website.md): What the website crawl reads, its limits, what each error means, and how to read the site again.
- [Notes and text](https://wiredesk.ai/docs/knowledge/notes.md): Paste facts straight into the agent's knowledge, and when a note is a better fix than changing your website.
- [Upload files](https://wiredesk.ai/docs/knowledge/files.md): Add PDFs, Word documents, spreadsheets and other files to the agent's knowledge, with the supported types and size limits.
- [Test a question](https://wiredesk.ai/docs/knowledge/test-a-question.md): See exactly which passages your agent's knowledge returns for a question, and use that to debug answers.
- [Keep knowledge current](https://wiredesk.ai/docs/knowledge/keep-it-current.md): Re-read your site, exclude pages the agent shouldn't answer from, remove stale sources, and deal with stuck indexing.
- [Fix a wrong answer](https://wiredesk.ai/docs/knowledge/fix-a-wrong-answer.md): A step-by-step way to trace a bad answer to knowledge, instructions or actions, fix that one thing, and check the fix.
- [Name and greeting](https://wiredesk.ai/docs/persona/name-and-greeting.md): Set what your agent calls itself and the first thing it says, and see where each one shows up on phone, chat and email.
- [Writing instructions](https://wiredesk.ai/docs/persona/instructions.md): What the agent's instructions control, how they combine with knowledge and WireDesk's own rules, and how to write ones that work.
- [Wording per channel](https://wiredesk.ai/docs/persona/channel-wording.md): Give website chat, phone or email its own instructions when one channel needs to behave differently from the others.
- [Remember callers and answer from knowledge](https://wiredesk.ai/docs/persona/remember-callers.md): The two switches under How it talks: notes the agent keeps for each person, and whether it searches your knowledge.
- [Actions overview](https://wiredesk.ai/docs/actions/overview.md): What the agent can do beyond answering: take leads, save details, book meetings, call your API, and hand people to your team.
- [Capture leads](https://wiredesk.ai/docs/actions/capture-leads.md): Have the agent ask interested people for their details, save them to your Inbox, and tell you when a new lead arrives.
- [Collect data](https://wiredesk.ai/docs/actions/collect-data.md): Tell the agent which details to save from conversations — an order number, a vehicle, a preferred time — and find them in your Inbox.
- [Book meetings](https://wiredesk.ai/docs/actions/book-meetings.md): Connect a Cal.com event type so the agent can find open times on your calendar and book one mid-conversation.
- [API calls](https://wiredesk.ai/docs/actions/api-calls.md): Let the agent look things up in your own systems mid-conversation.
- [Hand calls to you](https://wiredesk.ai/docs/actions/hand-calls-to-you.md): Let the agent transfer a live phone call to your cell or desk line when a caller needs a person.
- [Request a human](https://wiredesk.ai/docs/actions/request-a-human.md): Let chat and email visitors ask for a person, get your team notified, and take the conversation over from the dashboard.
- [Business hours](https://wiredesk.ai/docs/actions/business-hours.md): Set when chat and email visitors can ask for a person, so the agent takes a message instead of promising help nobody is there to give.
- [Website chat](https://wiredesk.ai/docs/channels/website-chat.md): Put the agent on your site as a chat bubble: switching it on and off, what visitors see, and how their conversations are kept.
- [Phone](https://wiredesk.ai/docs/channels/phone.md): Get a number the agent answers, keep your published line by forwarding it, and see what callers experience and what lands in Conversations.
- [Choose a voice](https://wiredesk.ai/docs/channels/voice.md): Pick the voice the agent answers phone calls in, hear a sample first, and try it in a browser test call.
- [AI & recording notice](https://wiredesk.ai/docs/channels/ai-notice.md): An optional sentence spoken at the start of every phone call, telling callers they are talking to an AI and the call may be recorded.
- [Email](https://wiredesk.ai/docs/channels/email.md): Give the agent its own email address, forward your support mailbox to it, and set who replies come from and where answers go.
- [Playground and chat bubble appearance](https://wiredesk.ai/docs/widget/appearance.md): Try the agent live and change how the chat bubble looks: every option in the Playground, with its default and range.
- [Install the widget](https://wiredesk.ai/docs/widget/install.md): One script tag puts the chat bubble on every page of your site.
- [Allowed domains](https://wiredesk.ai/docs/widget/allowed-domains.md): Keep your widget key from working on anybody else's site.
- [Dashboard](https://wiredesk.ai/docs/workspace/dashboard.md): This month's usage, who is waiting for you, and your latest conversations across every agent, on one page.
- [Conversations](https://wiredesk.ai/docs/workspace/conversations.md): Every chat, call and email across your agents: how each ended, what it was about, and the full transcript. Take over a chat or email from here.
- [Inbox](https://wiredesk.ai/docs/workspace/inbox.md): Leads your agents captured and the extra fields they saved, across every agent, with a log of every tool they used.
- [Contacts](https://wiredesk.ai/docs/workspace/contacts.md): Everyone your agents have talked to, across every channel, with each person's conversations, leads, messages and saved notes in one place.
- [Analytics](https://wiredesk.ai/docs/workspace/analytics.md): How much your agents handled over 7, 30 or 90 days, how conversations ended, what people asked about, and how they felt.
- [CSV exports](https://wiredesk.ai/docs/workspace/exports.md): Download your conversations, leads, extra fields and contacts as CSV files for a spreadsheet or CRM.
- [Notifications](https://wiredesk.ai/docs/workspace/notifications.md): Choose which events reach you by email or text: new leads, requests for a person, messages taken, and monthly limit warnings.
- [Team and roles](https://wiredesk.ai/docs/account/team-and-roles.md): Invite teammates, choose between the owner, admin and agent roles, and see what each role can do.
- [Settings](https://wiredesk.ai/docs/account/settings.md): Your profile, password, notifications, team and activity log, and where to close your account.
- [Sign in](https://wiredesk.ai/docs/account/sign-in.md): Signing up and signing in with email and password or a social account, confirming your email, and resetting a password.
- [Billing](https://wiredesk.ai/docs/account/billing.md): Plans, monthly and yearly billing, usage past your plan, invoices, and switching or cancelling a plan.
- [Spend cap](https://wiredesk.ai/docs/account/spend-cap.md): The hard monthly limit on what you pay past your plan: the $50 default, what stops at the limit, and how usage is counted.
- [Security and data handling](https://wiredesk.ai/docs/account/security.md): How WireDesk scopes access, protects credentials and your widget, limits abuse, and what it stores about you and your customers.
- [Plans and limits](https://wiredesk.ai/docs/reference/plans-and-limits.md): Every plan, price, included allowance, overage rate and hard limit in WireDesk, in one place.
- [Where settings live](https://wiredesk.ai/docs/reference/where-settings-live.md): Every agent setting, the section it lives in, and the page that explains it, grouped the way the agent's menu is.
- [Glossary](https://wiredesk.ai/docs/reference/glossary.md): What the words used across WireDesk mean, with a link to the page that covers each one.
- [The chat bubble is not showing up](https://wiredesk.ai/docs/troubleshooting/widget-not-showing.md): Find why the widget is missing or its panel is empty: the tag, the tag manager, allowed domains, caching, your CSP, and the console warnings.
- [The agent says it does not know](https://wiredesk.ai/docs/troubleshooting/agent-does-not-know.md): Tell a real knowledge gap from a retrieval miss, and fix each: check the source, test the question, add a note, or hand over to a person.
- [Phone troubleshooting](https://wiredesk.ai/docs/troubleshooting/phone.md): Fixes for a number that doesn't answer, calls reaching the wrong agent, transfers that don't ring, and errors when getting a number.
- [Email troubleshooting](https://wiredesk.ai/docs/troubleshooting/email.md): Fixes for forwarding that won't confirm, emails the agent doesn't answer, replies that don't arrive, and answers that go to the wrong place.
- [Frequently asked questions](https://wiredesk.ai/docs/troubleshooting/faq.md): Short answers about pricing, usage, the chat widget, integrations, phone, handover, knowledge and security.
- [Developer overview](https://wiredesk.ai/docs/developers/overview.md): What you can build against WireDesk today: the chat widget and its JavaScript API, API call actions, a direct SIP trunk, and exports.
- [JavaScript API](https://wiredesk.ai/docs/widget/javascript-api.md): Open, close and listen to the widget from your own code.
- [Widget events](https://wiredesk.ai/docs/developers/events.md): Every event the chat widget emits, when it fires, what it carries, and recipes for analytics and your own unread badge.
- [Widget settings reference](https://wiredesk.ai/docs/developers/widget-settings.md): Every window.wiredeskSettings field and data-* attribute widget.js reads, with types, defaults, allowed values and precedence.
- [Verified visitors](https://wiredesk.ai/docs/widget/verified-visitors.md): Sign a user id on your server so the agent knows who it is talking to.
- [Direct trunk](https://wiredesk.ai/docs/developers/direct-trunk.md): Enterprise: send calls from your own SIP trunk or PBX straight to the agent, with no WireDesk number in the path.
- [Security model](https://wiredesk.ai/docs/developers/security-model.md): How the widget key, allowed domains, verified visitors, iframe isolation, rate limits and API call actions are enforced, for security reviewers.
- [Changelog](https://wiredesk.ai/docs/changelog.md): What changed in WireDesk, month by month: new features, improvements and fixes you can see.