> ## Documentation Index > Fetch the complete documentation index at: https://wiredesk.ai/docs/llms.txt > Use this file to discover all available pages before exploring further. # Plans and limits > Every plan, price, included allowance, overage rate and hard limit in WireDesk, in one place. A reference for the numbers. For how billing works, see [billing](/docs/account/billing) and [spend cap](/docs/account/spend-cap). ## Plans Every feature is on every plan. Plans differ only in included usage and support. | | Free | Growth | Scale | Enterprise | | ---------------------------------------- | --------------------------------- | ------------------------------- | --------------------------------- | -------------------------------------- | | Price, billed monthly | \$0 | \$49 / month | \$199 / month | Contract | | Price, billed yearly | \$0 | \$39 / month | \$159 / month | Annual contract | | Included usage each month, at list rates | \$10 | \$60 | \$300 | None: volume rates from the first unit | | As replies | 500 | 3,000 | 15,000 | — | | Or as voice minutes | 50 | 300 | 1,500 | — | | Usage past the allowance | Stops, unless a card is added | List rates, up to the spend cap | List rates, up to the spend cap | Contract rates, up to the spend cap | | Support | Help center and email | Email | Priority, plus an onboarding call | A named contact for your rollout | | "Powered by WireDesk" in the chat widget | Until the visitor's first message | No | No | No | Yearly billing takes 20% off. The allowance is one pool that replies and minutes share, resets on the first of each month, and does not roll over. ### On every plan * Chat, voice and email channels * Unlimited agents and knowledge sources * Unlimited teammates, with no per-seat fees * Owner, admin and agent roles, plus an activity log * Handover to your team with the full transcript * Custom API actions * Analytics and conversation insights * A hard monthly spend cap ## Usage rates | Unit | List rate | How it is counted | | ------------ | --------- | ---------------------------------------------------------------------------- | | Chat reply | \$0.02 | Each reply the agent sends in website chat | | Email reply | \$0.02 | Each reply the agent writes to an email | | Voice minute | \$0.20 | Per started minute, per conversation, on phone calls and browser voice tests | Replies written by your team are not counted. ## Spend cap | | Value | | ----------------- | ------------------------------------- | | Default | \$50 a month | | Range | $10 – $10,000 a month | | Who can change it | Owner | | Notices | At 80% and at 100%, each once a month | ## Workspace and team | Limit | Value | | ----------------------------- | --------------- | | Agents per workspace | Unlimited | | Teammates | Unlimited | | Owners per workspace | 1 | | Roles you can invite as | Admin, Agent | | Invitation link lifetime | 7 days | | Deleted agent recoverable for | 30 days | | Activity log shown | Last 50 changes | | Invoices shown on Billing | Last 12 | | Rows per CSV export | 10,000 | ## Agent fields | Field | Limit | | -------------------------------------------------- | ---------------- | | Name | 80 characters | | Greeting | 300 characters | | Instructions | 4,000 characters | | Wording per channel (instructions for one channel) | 4,000 characters | | Email sender name | 64 characters | ## Knowledge | Limit | Value | | --------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Knowledge sources per agent | Unlimited | | Pages read per website source | Up to 120 | | Text kept per crawled page | 40,000 characters | | Text read per website crawl | 1,500,000 characters in total | | Excluded paths per website source | 200 | | File size | 8 MB | | File types | PDF, Word (`.doc`, `.docx`), Excel (`.xls`, `.xlsx`), CSV, HTML, Numbers, OpenDocument text and spreadsheet (`.odt`, `.ods`), plain text and Markdown (`.txt`, `.md`, `.markdown`) | | Pasted notes | The first 200,000 characters are kept | ## Chat widget | Limit | Value | | -------------------------- | ------------------------------------------ | | Allowed domains per widget | 20 | | Visitor message length | 2,000 characters. Longer messages are cut. | | Messages per visitor | 30 a minute | | Messages per IP address | 30 a minute | ## Email | Limit | Value | | --------------------------- | ----------------------------------------------------- | | Agent replies to one sender | 8 an hour. Further emails are stored without a reply. | ## Voice | Limit | Value | | -------------------------------------- | ---------------------------------------------------------------------------------- | | Longest phone call | 30 minutes | | Longest browser voice test of an agent | 15 minutes per session | | Demo agent at `/talk` | 5 minutes per session, 10 minutes a day per account, not charged to your workspace | | Voice samples in the persona picker | 20 a minute per account | ## Actions | Limit | On a phone call | On chat and email | | ------------------------ | ---------------------- | ---------------------- | | API call timeout | 5 seconds | 15 seconds | | Response the agent reads | First 1,500 characters | First 4,000 characters | ## Handover | Limit | Value | | ----------------------------------------------------- | ---------- | | Wait before the agent tells the visitor nobody came | 10 minutes | | Silence before a takeover is handed back to the agent | 30 minutes | ## Sign-in | Limit | Value | | ----------------------- | -------------------------------------- | | Minimum password length | 8 characters | | Session length | 7 days, extended while you use the app | | Password reset link | Works once, expires in 1 hour | | Email confirmation link | Expires in 24 hours | ## Related * [Billing](/docs/account/billing) * [Spend cap](/docs/account/spend-cap) * [Team and roles](/docs/account/team-and-roles) * [Knowledge overview](/docs/knowledge/overview)