> ## Documentation Index > Fetch the complete documentation index at: https://wiredesk.ai/docs/llms.txt > Use this file to discover all available pages before exploring further. # Contacts > Everyone your agents have talked to, across every channel, with each person's conversations, leads, messages and saved notes in one place. **Contacts** lists everyone your agents have talked to, across every agent in the workspace. WireDesk creates and updates contacts on its own as conversations happen. There is nothing to import or maintain. ## How contacts are created A contact is created the first time someone reaches one of your agents. Every conversation after that adds to their count. What identifies a contact depends on how they reached you: | How they reached you | The contact is | Shown as, until a name is known | | ------------------------------------------------------------------------- | ------------------------------------------------------------ | ------------------------------- | | Phone call | The caller's number | The number | | Email | The sender's address | The address | | Website chat | An anonymous id kept by the visitor's browser | **Web visitor** | | Website chat, [verified visitor](/docs/widget/verified-visitors) with an email | Their email address, the same contact as if they had emailed | The address | | Website chat, verified visitor without an email | The user id your site signed | **Web visitor** | | Browser voice test | You | **Browser test** | Calls with no caller ID do not create a contact. A verified visitor with an email shares a contact with their emails, so their chats and emails sit together on one page. An anonymous chat visitor on a different browser or device is a new contact. ### Names Contacts start without a name. A name is filled in the first time someone gives one: * when the agent saves a lead with a name * when the agent takes a message and they gave a name * when a verified visitor's page passes their name The first name learned is kept. A later lead or message with a different name does not overwrite it. There is no way to edit, merge or delete a contact from the dashboard. You can delete the notes the agent saved about them. See [Saved notes](#saved-notes). A person who calls and also emails is two contacts, one per phone number and one per address, unless they chat as a verified visitor with the same email. ## The contacts list The list shows the 200 most recently active contacts, most recent first. | Column | What it shows | | ----------------- | -------------------------------------------------------------------------------------------------------------------------------- | | **Name** | Their name, with their number or address underneath. Without a name, their number, address, **Web visitor** or **Browser test**. | | **Channel** | **Phone**, **Email**, **Web chat** or **Browser test**. | | **Conversations** | How many conversations they have had with your agents. | | **Last seen** | When they last started one. | **Export CSV** downloads your contacts. See [Exports](/docs/workspace/exports). ## A contact's page Click a contact to open their page. The header shows the channel, their number or address (or **Anonymous visitor id** for chat visitors), when they were first seen, and their conversation count. | Card | What it shows | | ------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Lead details** | Every lead captured from them, up to the 20 most recent. | | **Saved notes** | What your agents chose to remember about them with [Remember callers](/docs/persona/remember-callers), with the agent that saved each note and when, up to the 100 most recent. | | **Messages taken** | Messages the agent took from them, with **Reach back at** and the contact they left, up to the 20 most recent. | | **Conversations** | Their history: channel, agent, topic and when, up to the 50 most recent. Click the channel badge to open a conversation. | The top three cards only appear when there is something in them. You can also get here from a conversation. The **This person** card on the conversation page has a **Full history** button. ### Saved notes The agent can read these notes back to the person in a later conversation, so this card is where you check what it's keeping about them, and remove anything it shouldn't. * Click the bin icon on a note to delete it. * Click **Delete all** to delete every note about this person, from every agent in the workspace. Both ask you to confirm, and neither can be undone. Only the notes go. The person's conversations, leads and messages stay. Owners and admins can delete notes. People with the Agent role see the card without the delete buttons. Each deletion is recorded in the workspace activity log. Notes are also deleted when the agent that saved them is destroyed, 30 days after you [delete it](/docs/agents/delete-an-agent), and when you [close your account](/docs/account/settings#danger-zone). ## Related * [Conversations](/docs/workspace/conversations) * [Verified visitors](/docs/widget/verified-visitors) * [Capture leads](/docs/actions/capture-leads) * [Remember callers](/docs/persona/remember-callers) * [Exports](/docs/workspace/exports)