> ## Documentation Index
> Fetch the complete documentation index at: https://wiredesk.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard

> This month's usage, who is waiting for you, and your latest conversations across every agent, on one page.

The **Dashboard** is the first page you see after signing in. It reports on every agent in your workspace for the current month: how much they answered, where conversations came from, who needs a person, and what happened most recently. Nothing on it needs setting up. It fills in as conversations arrive.

## Before your first agent

With no agents yet, the dashboard shows a single **Build your first agent** card instead of empty charts. It has three buttons:

| Button                | What it does                                                                    |
| --------------------- | ------------------------------------------------------------------------------- |
| **From your website** | Builds an agent from your site. See [Create an agent](/docs/agents/create-an-agent). |
| **Describe it**       | Manual setup: you describe the business yourself.                               |
| **Talk to the demo**  | Opens the demo agent so you can hear it before building your own.               |

After you finish building an agent, the dashboard opens with a "*Your agent* is ready" card. It has buttons to open the agent or go straight to its **Playground**, **Knowledge** or **How it talks** page. The card only appears at the end of that flow.

## Usage this month

Four tiles along the top count usage since the first day of the current month.

| Tile              | What it counts                                                                                                            |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------- |
| **Chat replies**  | Answered website messages. Click it to see chat conversations.                                                            |
| **Voice minutes** | Voice minutes this month, with each call rounded up to the minute. Click it to see phone and browser voice conversations. |
| **Email replies** | Answered inbound emails. Click it to see email conversations.                                                             |
| Plan usage        | How much of your plan's usage you have used. See below.                                                                   |

The fourth tile depends on where you are in the month:

* **Within your plan's included usage**, it shows the percentage used and roughly how many replies or voice minutes are left.
* **Past it, on a plan with a monthly limit**, it shows the estimated amount beyond your plan against your monthly limit, at list rates. Click the limit amount to change it. See [Spend cap](/docs/account/spend-cap).
* **On Free with no card, once the free usage runs out**, it reads **Used up**. The agent has stopped answering billable conversations until you add a card or pick a plan.

The amounts are estimates worked out from the counts above. Your invoice is on the **Billing** page.

Every member of the workspace sees the plan usage tile and the **Billing** card, for the workspace they belong to. Money is the owner's alone, as on the [Billing](/docs/account/billing) page: admins and agents see the percentage of the included usage, or of the monthly limit once past the plan, but no dollar amounts, no way to change the limit, and no link to **Billing and invoices**.

## Conversation volume and channel mix

* **Conversation volume** shows this month's conversations per day, by channel.
* **Channel mix** shows how this month's conversations split between Chat, Phone, Email and Browser voice, with the total.

For longer ranges and outcome charts, use [Analytics](/docs/workspace/analytics).

## Needs attention

**Needs attention** is the dashboard's to-do list. It holds two kinds of item, and each one links to the conversation.

**People waiting for a person** (website chat only). The five most recent chats where:

* a visitor asked for a person in the last 24 hours and nobody has joined yet, e.g. "*Web visitor* is waiting for a person" or "has asked 3 times for a person"
* a request in the last 24 hours timed out with nobody joining: "Nobody reached … in time"
* someone on your team is in a chat that is still live: "You're in this chat with …"

**Messages the agent took for you.** Up to ten unread messages, each showing who it is from, what they said, and **Reach back at** with the contact they left. Click the tick (**Mark as read**) to clear one. Clicking the row opens the transcript and leaves the message unread.

**Every open conversation →** opens the [Conversations](/docs/workspace/conversations) list filtered to conversations that are still live.

<Note>
  The dashboard is the only place that lists messages the agent took for you across all agents. Each one also appears on its conversation page and on the contact's page.
</Note>

## Billing

A one-line summary of where you stand against your plan this month. The workspace owner also gets a link to **Billing and invoices →**; everyone else sees that the owner manages the plan, the card and the limit. See [Billing](/docs/account/billing).

## Recent conversations

The eight latest chats, calls and emails, with these columns:

| Column      | What it shows                                                                                                                                        |
| ----------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Contact** | Who it was with, and which agent answered.                                                                                                           |
| **Channel** | Chat, Phone, Email or Browser voice, plus a handover badge if a person was asked for.                                                                |
| **Outcome** | How it ended. A conversation that is still going shows **Live now**; one that has ended but has no summary yet shows **Ended · summary on its way**. |
| **About**   | The topic, once the conversation has been summarised.                                                                                                |
| **When**    | When it started.                                                                                                                                     |

**View all** opens [Conversations](/docs/workspace/conversations).

## Search and jump (⌘K)

The **Search…** box in the header of every signed-in page opens a command menu. Press **⌘K** on a Mac or **Ctrl+K** elsewhere to open it from the keyboard. Type to jump to:

* **Navigate:** Dashboard, Agents, Conversations, Inbox, Analytics, Contacts, **Inbox — Extra fields**, and **Talk to the demo agent**
* **Create:** **New agent — from your website** or **New agent — manual setup**
* **Account:** **Help centre**, **Billing and invoices**, **Settings**

While you are on an agent's pages, the menu also lists that agent's sections. Once you type, it lists every one of the agent's settings too, so typing "voice" or "business hours" takes you straight to that field. Each word you type has to match the start of a word in the item's name or description.

## Related

* [Conversations](/docs/workspace/conversations)
* [Analytics](/docs/workspace/analytics)
* [Notifications](/docs/workspace/notifications)
* [Billing](/docs/account/billing)