Cover every channel.
Without adding headcount.
One AI agent, grounded in your own content, answering website chat, your support line, and its own inbox. It resolves the repeat questions on first contact, escalates to your team with the transcript attached, and bills by what it handles instead of by seat.
Pilot free · No credit card · First agent live in under 5 minutes
Live call
+1 (332) 587-0690
Answering as Northwind Logistics
This month
18,402 conversations answered
1,240 handed to a person
Agent inbox
support@agents.wiredesk.ai
Replies in minutes, 24/7
One agent across every channel your customers already use.
3
Channels, one agent
Chat, voice, and email — one knowledge base, one transcript history.
<5 min
To a pilot agent
Point it at your content and test it by voice the same afternoon.
24/7
Queue covered
Every timezone, every channel, every overnight email.
0
Seats to buy
Coverage priced by what it handles, not by how many people you hire.
Your queue doesn't close at five, and your volume doesn't arrive on one channel. Every minute on hold and every overnight email is a renewal, a reorder, or a reputation you're spending.
Trained on your content. Honest by default.
Point it at your website, help center, and policies and it answers only from what's true — services, pricing, terms, hours. When the answer isn't there, it says so and takes a message instead of making something up.
- URL crawl plus your own pasted policies
- Answers grounded in approved content
- Never invents prices, SLAs, or policies
Learning northwindlogistics.com
Knowledge base built · agent answers only from these pages
One brain across chat, voice, and email.
The same agent answers the widget on your site, a natural voice call on your support line, and its own email address. Same knowledge, same tone, one transcript history — no per-channel vendors to reconcile.
- One script tag for website chat
- Your number, ported or provisioned
- An inbox that replies in minutes
“Where is order 48221?”
Website chat · answered in 2s
“Who is our account manager?”
Phone · answered in 1 ring · 0:42
“Can you resend last month's invoices?”
Email · replied in 3 min
Hands-off, until it shouldn't be.
Calls transfer live to the right team when it matters. Chats can be taken over from the dashboard mid-thread. Leads, bookings, and messages land in your inbox with a full transcript attached.
- Live phone transfer to your team
- One-click chat takeover
- Leads, meetings & actions logged
Needs your attention
Caller asked for their account manager — transferring live
Phone · +1 (802) 555-0164 · now
“Can you match a competitor's rate card?” — message taken
Chat · routed to sales · 12 min ago
Meeting booked: quarterly review, Thursday 2pm
Email · calendar invite sent · 1h ago
Everything else it handled on its own — transcripts in your dashboard
Wherever they reach you, it answers.
Website chat
One script tag puts the agent on your site or help center. Watch conversations live and let anyone on your team take over mid-thread.
Phone
A natural voice on your published support line. Bring your number or provision one; callers skip the IVR tree entirely.
The agent gets its own address. It answers in minutes and escalates the threads that need a person, with the full thread attached.
The alternatives cost you a seat, a queue, or a channel.
Seat-priced suites charge for the headcount you're trying not to add. Outsourcers read from a script they didn't write. Chat-only bots can't pick up the phone.
| Feature | WireDesk | Seat-priced suite | Outsourced BPO | Chat-only bot |
|---|---|---|---|---|
| Chat, voice & email in one agent | Partial | — | ||
| Grounded in your own content | Partial | |||
| Real voice on your support line | Partial | — | ||
| Live transfer & chat takeover | Partial | Partial | — | |
| Roles, invites & audit log | — | Partial | ||
| Live in days, not quarters | — | — | ||
| Priced by | Usage only | Seat + resolution | Agent hour | Seat per month |
The controls your ops team — and your security review — expect
Grounding, handover, roles and audit, spend caps, and tenant isolation are built into the product, not held back for the largest tier.
Answers only from approved content
No invented prices, SLAs, or commitments — ever. When it doesn't know, it says so and takes a message your team can act on.
A person is one step away
Live phone transfer to the right team and one-click chat takeover from the dashboard — the escalation path your CSAT depends on.
Roles, invites, and an audit trail
Owner, admin, and agent roles per workspace, invite-based membership, and an activity log of every configuration change.
Spend stays under your cap
A hard monthly limit per workspace. When it's reached, billable conversations stop — no surprise invoice after a volume spike.
Your data, your tenant
Knowledge, conversations, contacts, and leads are scoped to your workspace and used only to answer your customers — not to train shared models.
Actions under your rules
Lead capture, booking, and custom API calls into the systems you already run, under limits you define per action.
Need a security questionnaire completed or a DPA in writing? Read the security overview →
Pay for what it handles. Nothing else.
No seats, no tiers, no contracts — usage pricing with volume rates at scale and a monthly spend cap on every workspace.
Frequently asked questions
Support and CX teams carrying real volume across chat, phone, and email — SaaS, e-commerce, and multi-location groups are where it lands most often. Smaller businesses are welcome to self-serve, and our agency partners take on the hands-on builds at that size.