Your team answers the same forty questions. Let the agent take them.
Wiredesk answers website chat, your support line and email from the help center and policies you already publish. It resolves the repeat questions on first contact, escalates anything that needs a person with the full transcript attached, and bills by what it handles — no seats, no per-agent licence, a hard cap you set.
Pilot free · No credit card · Chat first, your support line when you're ready
The three questions every support queue is full of
And what the agent does with each — from your own content, never invented.
"Is that included in our plan?"
Answers from your own pricing and docs — what the customer's tier includes, what it doesn't, and what changing costs. It quotes what you publish and nothing else; entitlements are never guessed at.
"Why was I charged this?"
Reads your billing policy back: the proration rule, the renewal date, the refund window. When the answer needs account data it collects the details and routes the conversation to your team with the transcript attached.
"I want to talk to a person."
It doesn't argue. On the phone it transfers live, on chat your team takes over in one click, and after hours it takes a structured message and notifies the people you've set to receive it, by email or SMS.
The escalation rule is yours, and it never drifts.
You decide what a person has to see — a named account, a security question, a refund over your threshold, a customer who asks twice. Those reach your team live on the phone, in one click on chat, or as a routed message, with a one-line summary and the transcript. Everything else the agent closes on its own, and every conversation is in the dashboard whether it escalated or not.
- 25,000 chat replies sent
- $500
- 5,000 emails answered
- $100
- 8,000 voice minutes
- $1,600
- A month
- ≈ $2,100 / month
Usage at published rates — $0.02 per agent reply on chat and email, $0.20 per started voice minute — comes to $2,200. On Scale, the $199 plan covers the first $300 of it, so the month is $2,099. No seats: priced per seat, the same coverage costs more every time you hire; priced by usage it tracks your volume, and the hard monthly cap you set on usage past your plan is the ceiling.
See every rateSupport Cost & AI ROI Calculator
Work out what answering customer conversations costs you in hours and dollars, how much an AI agent would resolve, and what it would bill at usage rates — net savings included.
Today you spend about 80 hours ($2,240) a month answering. Agent cost is usage at the published rates: $0.02 per agent reply on chat and email, and $0.20 per started voice minute with each call rounded up (about half a minute a call on average). It is before any usage your plan includes and leaves out the plan fee. Nothing you enter leaves your browser.
Also free: Missed Call Revenue Calculator
What this looks like in your queue
Tier-one tickets are your documentation, read back.
An AI agent trained on your docs, pricing and policies that answers in-product chat, email and phone — resolving plan, billing and how-to questions and escalating bugs and named accounts to your team with the transcript.
ReadPeak week doesn't care how many people you hired in October.
An AI agent that answers order, returns and sizing questions on chat, email and phone from your own policies — absorbing the peak-week spike and leaving refunds and goodwill to your team.
ReadForty front desks. One set of answers.
One agent per site, one set of approved answers, and one analytics view across the group — with live transfer to each location's own line and a spend cap the group controls.
ReadQuestions support leaders ask
No. Wiredesk answers first on chat, phone and email, and hands your team the conversations that need a person, with the full transcript attached. Your helpdesk stays where the tickets that reach a human live: connect Zendesk, Freshdesk, HubSpot, Intercom, Help Scout, Gorgias or Odoo, and the agent opens the ticket there with its summary and the whole conversation. Custom actions call your own API.