Forty front desks. One set of answers.
Every site publishes different hours, different services and answers the phone differently. WireDesk gives each one an agent grounded in the content you approve, with its own number and its own handover rule — and gives the group one view of every conversation.
Pilot free · No credit card · Chat first, your support line when you're ready
The three calls every location gets
And what the agent does with each — from your own content, never invented.
"Are you open Saturday?"
Answers from that location's published hours rather than the flagship's, and offers the nearest site that is open when it isn't.
"Do you do that at this branch?"
Knows which services each site actually offers and books at the right one, instead of sending someone across town to be turned away.
"Can I speak to the manager?"
Transfers live to that location's line in hours, and after hours takes a structured message that notifies the people that site has set to receive it.
Each site's rule, not head office's.
A location can transfer live to its own line, route to a regional manager, or take a message after hours — set per agent, changed by whoever you gave the admin role to, and recorded in the activity log. Escalations land with the site, the caller and the transcript, while the group sees every conversation in one analytics view.
- 20,000 voice minutes
- $4,000
- 6,000 chat replies sent
- $120
- 3,000 emails answered
- $60
- A month
- ≈ $4,180 / month
About $105 per location a month at published rates — with a spend cap per workspace, so no single site can run away with the group's budget.
See every rateMissed Call Revenue Calculator
How much do unanswered calls cost you each month? Enter your weekly call volume, missed-call rate, conversion rate and average order value to see the revenue walking out the door.
Missed calls × conversion rate × value. Weeks are converted to months at 52 ÷ 12. Nothing you enter leaves your browser.
Also free: Support Cost & AI ROI Calculator
Questions multi-location operators ask
One per location, in a single workspace. Each has its own knowledge, greeting, number and handover rule, and the group's analytics roll up across all of them with the transcript behind every number.