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WireDesk gives your business one AI agent that answers customers on your website chat, your phone line and your email. You point it at your website and it learns from your pages. You can add notes and files for anything your site doesn’t say. It answers from that knowledge on every channel. When a customer needs a person, it transfers the call or flags the conversation for your team. You pay for what it answers: a small charge per agent reply in chat and email, and per started minute on the phone. Every feature is on every plan. Plans differ only in how much usage is included and how much support comes with them. See plans and limits.

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Who these docs are for

  • Guides are for the person setting WireDesk up and running it day to day, usually a support lead or the business owner. They cover training the agent, choosing how it talks, turning channels on, handing conversations to your team, and billing.
  • Developers is for whoever puts the chat widget on your site and connects the agent to your own systems. It covers the embed, the JavaScript API, verified visitors and API calls.
New to WireDesk? Start with the quickstart. It takes you from sign-up to an agent answering on your site.

Quickstart

Sign up, build an agent from your website, test it and put it live.

Knowledge

The pages, notes and files the agent answers from.

Actions

Capture leads, book meetings, call your API, and hand conversations to a person.

Channels

Website chat, phone and email: one agent answering on all three.

Chat widget

Put the chat bubble on your site and make it match your brand.

Conversations

Read every conversation, take one over, and see what your customers asked.

Account and billing

Plans, usage, the spend cap, and your team’s roles.

Developers

The embed, the JavaScript API, verified visitors and API calls.

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Troubleshooting articles

For step-by-step fixes to common problems, such as a chat bubble that doesn’t appear or an agent that says it doesn’t know something, see the help centre in the app.