One agent. Every channel. Your content only.
WireDesk reads your website and help center, learns your services, terms, and policies, and answers your customers on chat, phone, and email — escalating to your team the moment it should.
Live call
+1 (332) 587-0690
Answering as Northwind Logistics
This month
18,402 conversations answered
1,240 handed to a person
Agent inbox
support@agents.wiredesk.ai
Replies in minutes, 24/7
Trained on your content. Honest by default.
Point it at your site and help center and the agent reads your pages — services, pricing, terms, hours, policies — and answers only from what's true. When the answer isn't there, it says so and takes a message instead of making something up.
- URL crawl plus your own pasted policies
- Answers grounded in approved content
- Never invents prices, SLAs, or policies
Learning northwindlogistics.com
Knowledge base built · agent answers only from these pages
One brain across chat, voice, and email.
The same agent answers the widget on your site, a natural voice call on your support line, and its own email address. Same knowledge, same tone, one transcript history — no per-channel vendors to reconcile.
- One script tag for website chat
- Your number, ported or provisioned
- A real inbox that replies in minutes
“Where is order 48221?”
Website chat · answered in 2s
“Who is our account manager?”
Phone · answered in 1 ring · 0:42
“Can you resend last month's invoices?”
Email · replied in 3 min
Hands-off, until it shouldn't be.
Calls transfer live to the right team when it matters. Chats can be taken over from the dashboard mid-thread. Leads, bookings, and messages land in your inbox with a full transcript attached.
- Live phone transfer to your team
- One-click chat takeover
- Leads, meetings & actions logged
Needs your attention
Caller asked for their account manager — transferring live
Phone · +1 (802) 555-0164 · now
“Can you match a competitor's rate card?” — message taken
Chat · routed to sales · 12 min ago
Meeting booked: quarterly review, Thursday 2pm
Email · calendar invite sent · 1h ago
Everything else it handled on its own — transcripts in your dashboard
From your content to a live agent, on your schedule.
- 01
Point it at your content
We crawl your site and help center and build a grounded knowledge base — services, pricing, terms, hours, policies. Paste in the internal answers that never made it to a public page.
- 02
Pilot it in private
Talk to your agent by voice and chat from the dashboard, with your team invited under the roles you set. Tune its persona and knowledge until it sounds like your best rep.
- 03
Roll out one channel at a time
Embed one script tag for website chat, move your support line over when you're ready, then share the agent's email address. Every channel has its own switch.
Wherever they reach you, it answers.
Website chat
One script tag puts the agent on your site or help center. Watch conversations live and let anyone on your team step in.
Phone
A natural voice on your published support line. Bring your number or provision one; callers never hear an IVR menu.
The agent gets its own address. Customers write like it's a person; it replies in minutes and escalates what needs your team.
Handover
Live transfer to the right team in business hours, a message taken after. Chats can be taken over from the dashboard with one click.
Actions
Capture leads, book meetings, and call into the systems you already run — every action works on every channel unless you say otherwise, under per-action limits.
Analytics
Conversations, leads, handover rate, topics, and sentiment across every agent and location — with the full transcript behind every number.
The alternatives cost you a seat, a queue, or a channel.
Seat-priced suites charge for the headcount you're trying not to add. Outsourcers read from a script they didn't write. Chat-only bots can't pick up the phone.
| Feature | WireDesk | Seat-priced suite | Outsourced BPO | Chat-only bot |
|---|---|---|---|---|
| Chat, voice & email in one agent | Partial | — | ||
| Grounded in your own content | Partial | |||
| Real voice on your support line | Partial | — | ||
| Live transfer & chat takeover | Partial | Partial | — | |
| Roles, invites & audit log | — | Partial | ||
| Live in days, not quarters | — | — | ||
| Priced by | Usage only | Seat + resolution | Agent hour | Seat per month |