Peak week doesn't care how many people you hired in October.
Where is my order, can I return this, did my code apply — most of an e-commerce queue is the same few questions, and they all spike at once. Wiredesk answers them on chat, email and the phone from your published policies, and hands your team the ones with money on the line.
Pilot free · No credit card · Chat first, your support line when you're ready
The three messages every peak week is made of
And what the agent does with each — from your own content, never invented.
"Where is my order?"
Answers from your shipping policy and cut-off times, and with a custom action pointed at your order API it quotes the real tracking status instead of a policy paragraph.
"Can I still return this?"
Reads your returns policy back exactly — the window, the exceptions, who pays the shipping — and starts the return by whatever route you define. It never invents a goodwill exception it wasn't given.
"My discount code didn't apply."
Explains the terms you published and why the code didn't stack, and escalates to a person when a refund or an override is the only honest answer.
Money decisions stay with your team.
Refunds, goodwill credits, chargebacks, anything above the threshold you set — those go to a person with the transcript and the customer's details attached. The repeat questions that make up most of a peak week never reach the queue at all, which is the difference between hiring for December and not.
- 30,000 chat replies sent
- $600
- 9,000 emails answered
- $180
- 2,000 voice minutes
- $400
- A month
- ≈ $1,080 / month
$1,180 of usage at published rates. On Scale, the $199 plan covers the first $300 of it, so the month is $1,079. No seats to buy for a four-week spike, and none to carry through the eleven quieter months. Raise the cap for November, drop it in January.
See every rateSupport Cost & AI ROI Calculator
Work out what answering customer conversations costs you in hours and dollars, how much an AI agent would resolve, and what it would bill at usage rates — net savings included.
Today you spend about 80 hours ($2,240) a month answering. Agent cost is usage at the published rates: $0.02 per agent reply on chat and email, and $0.20 per started voice minute with each call rounded up (about half a minute a call on average). It is before any usage your plan includes and leaves out the plan fee. Nothing you enter leaves your browser.
Also free: Missed Call Revenue Calculator
Questions e-commerce teams ask
Yes. Connect Shopify and the agent looks the order up by its number and the email it was placed with, then answers with the real payment, shipping and tracking status, and can start a return request. On another platform, a custom action pointed at your order API does the same. Without either it answers from your published shipping policy and takes the order number for your team.