Every feature on every plan.
Plans differ in how much usage is included, and Free has up to 3 agents. Start free, with no card and no seats to count.
Free
Pilot an agent on real traffic without a card
per month, forever
500 chat or email replies
or 50 voice minutes
5 MB of knowledge, about 500 pages
Every feature, plus
- Up to 3 agents
- Try voice on our shared demo line; numbers of your own come with paid plans
- No credit card to start
- Add a card to keep answering past it, at list rates
- Help center and email support
- A small Powered by Wiredesk line in the chat widget
Growth
A small team putting its first channel live
per month, billed $468 yearly
3,000 chat or email replies
or 300 voice minutes
50 MB of knowledge, about 5,000 pages
Every feature, plus
- Extra usage at list rates, up to your spend cap
- Email support
Scale
A support team running all three channels
per month, billed $1,908 yearly
15,000 chat or email replies
or 1,500 voice minutes
250 MB of knowledge, about 25,000 pages
Every feature, plus
- Custom integrations on request, such as your CRM
- Extra usage at list rates, up to your spend cap
- Priority support and an onboarding call
Enterprise
Mid-market and enterprise support organisations
priced to your volume
Volume rates
Lower per-reply and per-minute rates across all three channels
Knowledge sized to your sites and help centres
Every feature, plus
- Volume rates on chat, voice and email
- Custom integrations on request, such as your CRM
- Annual contract, invoiced, with purchase orders
- Spend caps set per workspace and rolled up for the group
- We complete your security questionnaire
- A named contact for your rollout
Nothing held back for a bigger tier.
Free and Enterprise run the same product. The only things that change are the usage included and the help you get.
- Chat, voice, email and WhatsApp channels
- Unlimited knowledge sources, and unlimited agents on paid plans
- Unlimited teammates, with no per-seat fees
- Owner, admin and agent roles, plus an activity log
- SAML single sign-on and two-factor sign-in
- Handover to your team with the full transcript
- Custom API actions
- Analytics and conversation insights
- A hard monthly spend cap
One rate card, on every plan.
Included usage is spent at these rates first, and anything past it is billed at the same rates. Enterprise gets volume rates.
A month with 10,000 chat replies, 500 voice minutes, and 2,000 answered emails comes to $239 on Scale: $199 for the plan and what it includes, plus $40 past it. No seats are attached to any of it.
Questions, answered.
Support and CX teams carrying real volume across chat, phone, and email — SaaS, e-commerce, and multi-location groups are where it lands most often. Pilot it self-serve, and talk to us for volume rates, a security review, or a rollout across locations. Smaller businesses are welcome on the published rates, and our agency partners take on the hands-on builds at that size.