Tier-one tickets are your documentation, read back.
Most of a SaaS queue is how-to, plan and billing questions your docs already answer. WireDesk answers them on chat, email and the phone from that same content — and routes bugs, security questions and named accounts to your team with the transcript attached.
Pilot free · No credit card · Chat first, your support line when you're ready
The three tickets that fill a SaaS queue
And what the agent does with each — from your own content, never invented.
"How do I set up SSO?"
Walks the customer through your own docs, step by step, and points at the page. If your docs don't cover their identity provider it says so and takes the details rather than improvising a configuration.
"What happens if we go over our plan limit?"
Quotes your pricing page: the overage rule, when it applies, what it costs. Pricing is the one thing a support agent must never guess at, so it answers from what you publish or not at all.
"This is broken — I need an engineer."
Collects the reproduction steps, the workspace and the impact, then escalates to your team with the transcript. On the phone it transfers live when the account matches a rule you set.
Bugs and named accounts reach a person. The rest closes itself.
You name the conditions — a bug report, an enterprise account, anything touching security or a refund — and those escalate with a summary and the transcript. Everything else the agent resolves and logs, and your team gets the volume, the topics and the sentiment behind each number instead of a queue of duplicates.
- 9,000 in-product chat replies
- $180
- 4,000 support emails
- $80
- 600 voice minutes
- $120
- A month
- ≈ $380 / month
At published rates. No seats, so the number doesn't move when you hire two more support engineers — and a hard monthly cap keeps the ceiling where you set it.
See every rateSupport Cost & AI ROI Calculator
Work out what answering customer conversations costs you in hours and dollars, how much an AI agent would resolve, and what it would bill at usage rates — net savings included.
Today you spend about 80 hours ($2,240) a month answering. Agent cost uses $0.20 per started voice minute and $0.02 per answered chat or email. Nothing you enter leaves your browser.
Also free: Hear an AI Agent Answer the Phone
Questions SaaS teams ask
Only from what you point it at — your marketing site, your help center, and anything you paste in. There is no browsing step, and the agent is instructed to answer from the retrieved passages and nothing else: when the answer isn't in your content it says so and takes a message rather than filling the gap.