Support Cost & AI ROI Calculator
Work out what answering customer conversations costs you in hours and dollars, how much an AI agent would resolve, and what it would bill at usage rates — net savings included.
- Free
- No signup
- Runs in your browser
Today you spend about 80 hours ($2,240) a month answering. Agent cost is usage at the published rates: $0.02 per agent reply on chat and email, and $0.20 per started voice minute with each call rounded up (about half a minute a call on average). It is before any usage your plan includes and leaves out the plan fee. Nothing you enter leaves your browser.
This ran in your browser on what you typed. The product runs on your actual calls, chats and emails.
Run it on your real conversations — start freeAbout this tool
Most ROI calculators for AI support are a sales pitch with a slider. This one shows its arithmetic. Enter how many conversations your team handles a month, how long an agent spends on each, what that hour costs fully loaded, and what share an AI agent could resolve on its own.
It then prices the agent's usage at Wiredesk's published rates — $0.02 per agent reply on chat and email, $0.20 per started voice minute with each call rounded up — and shows labour saved, agent cost, and the difference. If the difference is small, it tells you that too. The agent cost is that usage before any allowance your plan includes, and it leaves out the plan fee, so set it against a plan's price and allowance on the pricing page.
What each input means
- 01
Conversations per month
All channels: website chat, email, phone. Your helpdesk or inbox has the number; for phone, your provider's call log.
- 02
Minutes per conversation
Average handle time, including the follow-up. Five to eight minutes is typical for a support question; a booking call is often shorter.
- 03
Hourly cost
Fully loaded — salary plus taxes, benefits, tooling and the management overhead. Finance usually has this number; if you outsource a tier, use the invoice.
- 04
Deflection rate
The share an agent resolves without a person. Be conservative: 40–60% is realistic for a team with a maintained help center. Above 70% is rare and worth proving in a pilot before anyone plans headcount around it.
- 05
Voice share
What fraction of your conversations are phone calls. Voice is priced per started minute rather than per reply, so this changes the agent's cost materially.
- 06
Agent replies in a chat or email
Chat and email are billed per agent reply, not per conversation, so a four-reply chat is $0.08. Four is a fair figure for chat; an email is often answered in one, so lower it if most of your text volume is email. A few real transcripts give you your own number.
Questions about this tool
That is how Wiredesk bills voice: $0.20 per started minute, rounded up call by call, so a 2.2-minute call costs the same as a 3-minute call. The calculator only knows your average handle time, not each call, so it adds half a minute a call, which is what rounding each call up adds on average across a spread of call lengths. Your invoice rounds each real call.