Support Cost & AI ROI Calculator
Work out what answering customer conversations costs you in hours and dollars, how much an AI agent would resolve, and what it would bill at usage rates — net savings included.
Most ROI calculators for AI support are a sales pitch with a slider. This one shows its arithmetic. Enter how many conversations you handle a month, how long a person spends on each, what that person costs, and what share of conversations an agent could resolve on its own.
It then prices the agent at WireDesk's published rates — $0.02 per answered chat or email, $0.20 per started voice minute — and shows labour saved, agent cost, and the difference. If the difference is small, it tells you that too.
Today you spend about 80 hours ($2,240) a month answering. Agent cost uses $0.20 per started voice minute and $0.02 per answered chat or email. Nothing you enter leaves your browser.
This ran on the numbers you typed. The product runs on your actual calls, chats and emails.
Run it on your real conversations — start freeWhat each input means
- 01
Conversations per month
All channels: website chat, email, phone. Your helpdesk or inbox has the number; for phone, your provider's call log.
- 02
Minutes per conversation
Average handle time, including the follow-up. Five to eight minutes is typical for a support question; a booking call is often shorter.
- 03
Hourly cost
Fully loaded — wage plus taxes, benefits and the tools they use. If the owner is answering, use what an hour of the owner's time is worth to the business.
- 04
Deflection rate
The share an agent resolves without a person. Be conservative: 40–60% is realistic for a business with a decent website and FAQ. Above 70% is rare and worth verifying with a pilot.
- 05
Voice share
What fraction of your conversations are phone calls. Voice is priced per minute rather than per answer, so this changes the agent's cost materially.
Questions about this tool
That is how WireDesk bills voice: $0.20 per started minute, so a 2.2-minute call costs the same as a 3-minute call. The calculator rounds up the same way so you never see a rosier number than your invoice.