Blog topic
Handover
2 posts on handover, newest first. Each one starts with the answer to the question in its title.
Oct 5, 2026 · 6 min
How should an AI support agent hand off to a human?
When an AI agent should hand over, what context must travel with the customer, and how handover differs on chat, email and phone, after hours included.
ReadSep 15, 2026 · 4 min
What happens when an AI phone agent doesn't know the answer?
The one behaviour to test before you trust any AI agent with your phone line: what it does when it doesn't know. The right answer, the wrong answer, and how to check in thirty seconds.
Read