Blog topic
Metrics
2 posts on metrics, newest first. Each one starts with the answer to the question in its title.
Oct 5, 2026 · 6 min
Containment, deflection or resolution rate: what to measure?
Containment, deflection and resolution rate defined and worked through one month, and why per-resolution pricing turns the definition into your bill.
ReadSep 15, 2026 · 5 min
What does AI customer support cost per conversation?
Usage, per-resolution and per-seat pricing priced against the same month of support volume — what each model charges for, which variable your bill follows, and where the cost actually moves.
Read