Customer Service Call Script Generator
Write an inbound call script for support, order status, bookings, billing, complaints or cancellations, built on your policies. Drafted by a model; read it before use.
- Free
- No signup
- Nothing stored
Your draft appears here
Drafted by a model from what you type. Read it before you use it.
This ran once, on one input. The product runs on your whole site, every conversation.
Write the script, then hand the call to an agent — start freeAbout this tool
New agents on the phone need something to hold. Not a word-for-word script — callers hear those, and good agents resent them — but an opening that gets the account details up front, the questions that separate a two-minute call from a ten-minute one, and a close that confirms what happens next. Most teams have this as tribal knowledge and a wiki page nobody has updated since the returns policy changed.
This tool writes the script from four inputs: your business, the type of call, the policies and facts the script is allowed to use, and a tone. It returns an opening, a discovery block, a resolution path with the facts you gave it, and a close. What you don't give it, it doesn't invent — it leaves a bracketed placeholder instead. The model reads your input once; nothing is stored beyond a short cache of the result.
Example: order-status call script for an online retailer
Opening Thanks for calling Northwind, this is [agent name]. How can I help today? Verification I can look that up. Could I have the order number, or the email address on the order? Discovery Thanks. I have it open. Was there a delivery date you were given when you ordered? And has the tracking link shown any movement in the last two days? Resolution Here's what I can see. Your order shipped on [date] and standard delivery is 3 to 5 business days, so it's due by [date]. The carrier's last scan was [location] on [date]. If the promised date has passed: I'm sorry it's late. I've opened a trace with the carrier; if there's no scan within 48 hours we'll send a replacement by express at no charge, or refund in full, whichever you prefer. Close So to confirm: the order is due by [date], and I'll email you the tracking link now. Is there anything else I can help with? Thanks for calling Northwind.
What each input means
- 01
Business name and what it does
The name as the agent would say it on the line, plus a few words on what you sell. The description shapes the vocabulary: an order-status script for a retailer asks for an order number, one for a SaaS vendor asks for the workspace.
- 02
Call type
Six common inbound reasons. Each has a different discovery block — a delivery call needs the order number and the date it was promised; a cancellation needs the reason and the save options you allow. Pick the closest; the notes field covers the rest.
- 03
Policies, products or facts the script should use
The returns window, delivery times, refund timing, what a frontline agent may offer without approval. This is where the script's accuracy comes from. Anything you leave out becomes a placeholder in the output rather than an invented number.
- 04
Tone
Warm is for complaints and cancellations, where the caller wants to be heard before they want a policy. Professional suits billing and B2B lines. Brief gives a bulleted flow for experienced agents who want a checklist, not lines.
Questions about this tool
Five parts: an opening that names the company and the agent and asks how to help; verification (account, order or email); discovery — the two or three questions that identify the actual problem; resolution, stated with the real policy and timeline; and a close that repeats what will happen and when. The tool produces all five, labelled, so a team lead can edit one block without rewriting the call.