Support Auto Reply Message Generator
Write an auto-reply for a support inbox — ticket received, after hours, holiday closure or out of office — with your hours, a return date and where to get help meanwhile.
An auto-reply is the first thing a customer gets from your support team, and most of them say nothing: "we have received your message and will respond shortly". No ticket number, no hours, no link to the help center article that would have answered the question. It is a message that exists to prove a mailbox works, sent to someone who wanted to know when they would hear back.
This tool drafts an auto-reply that answers the two questions the customer actually has — when will I hear back, and what can I do meanwhile. Pick the type, give the business, the hours or return date, and the places to go in the meantime, and a model writes it in the tone you choose. It is drafted by a model; read it before it goes on the inbox. The model reads your input once, and nothing is stored beyond a short cache of the result.
This ran once, on one input. The product runs on your whole site, every conversation.
Write an answer instead of an auto-reply — start freeExample: after-hours auto-reply for a SaaS support inbox
Subject: We've got your message — Northwind Support Thanks for writing to Northwind Support. Your message has arrived and a ticket has been opened; the number is in the subject line. Our team is online Monday to Friday, 9am–6pm CET. You've reached us outside those hours, so a person will reply on the next business day — usually within a few hours of opening. In the meantime: Help center: help.northwind.com — plan changes, invoices, adding teammates and most how-to questions are answered there. Service status: status.northwind.com — if something looks down, check here first; incidents are posted within minutes. Urgent outage on a paid plan: reply to this email with URGENT in the subject and it will page the on-call engineer. You don't need to do anything else. We'll reply to this thread. Northwind Support
What each input means
- 01
Auto-reply type
Ticket received is the acknowledgement your helpdesk sends on every new ticket. After hours and Holiday closure go on the shared inbox outside staffed times. Out of office is one person's mailbox, and reads differently: it names a colleague, not a queue.
- 02
Business name and what it does
The name as customers know it, and a few words on what you do. The draft uses it in the first line and to pick sensible nouns — order, account, booking — instead of generic ones.
- 03
Hours, or the date you're back
For a support inbox, the staffed hours with the timezone. For a closure or an out-of-office, the date you are back — and if it is a holiday, whether the date is when the office opens or when the backlog is cleared.
- 04
Where to go meanwhile
Every self-service route you have: the help center, a status page, an order-tracking page, a phone line if one is staffed, an emergency contact if there is one. One per line with the URL. This is the part most auto-replies leave out and the part customers use.
- 05
Tone
Warm, Professional or Brief. Auto-replies are read on a phone by someone mildly annoyed; Brief is usually right. Warm suits a holiday closure. Professional suits a B2B inbox where the reader is forwarding it to their boss.
Questions about this tool
That the message arrived, the ticket number if there is one, when a person will reply — a real window, in a timezone — and what to do meanwhile: help center, status page, an urgent line if you have one. Under 80 words. Leave out "we value your business" and anything else that is not information.