Canned Response Generator for Support Macros
List the questions your team answers most and get a canned response for each, as plain text or in Zendesk macro, Intercom saved reply or Freshdesk shape. Drafted by a model.
Every helpdesk has a macro library, and every macro library has the same problem: half of it was written by someone who left, a third of it contradicts the current policy, and the ones agents actually use live in a personal text file. Rewriting the set is a week nobody gets. So the new hire copies the old hire's file, and the drift continues.
This tool drafts a canned response for each topic you list, in the format your helpdesk takes. Give it the topics one per line, the business, and whether you want plain text, a Zendesk macro, an Intercom saved reply or a Freshdesk canned response, and a model writes a title and a body for each — with placeholders where the agent fills in the order number or the date. Drafted by a model, so read every one before it goes in the library. The model reads your input once; nothing is stored beyond a short cache.
This ran once, on one input. The product runs on your whole site, every conversation.
Write the set, then put an agent behind it — start freeExample: two canned responses, plain text
Title: Where is my order Hi [first name], Thanks for checking in. Your order [order number] shipped on [ship date] and is with [carrier]; you can follow it here: [tracking link]. Deliveries usually arrive within [delivery window] of shipping. If it hasn't arrived by [date], reply to this message and we'll open a trace with the carrier and send a replacement if needed. [Agent name], Northwind Support --- Title: Can I change my plan mid-month Hi [first name], Yes. You can switch plans at any time from Settings → Billing. Upgrades take effect immediately and you're charged the difference for the rest of the month. Downgrades take effect at your next renewal on [renewal date], so you keep what you've paid for. If you'd like me to make the change for you, tell me which plan and I'll sort it. [Agent name], Northwind Support
What each input means
- 01
Topics, one per line
The questions, in the words customers use — "Where is my order", not "WISMO". Start with your top ten by volume; your helpdesk's tag report has them. Ten to fifteen per run is the sweet spot; more than that and the drafts get thin.
- 02
Business name and what it does
The name and what you sell, so the responses use your nouns — plan, workspace, order, appointment — and say your name where a customer expects it. One line is enough.
- 03
Format
Plain text gives you a title and body per topic. Zendesk macro, Intercom saved reply and Freshdesk canned response follow that tool's shape: its placeholder syntax for the customer's name, and a title that sorts sensibly in its list. Pick the helpdesk you'll paste into.
- 04
Tone
Warm, Professional or Brief, applied to the whole set so they read as one team. Brief is usually right for macros — they are edited on the way out, and a short one gets edited less.
Questions about this tool
Mostly the vendor. A canned response is a saved reply an agent inserts and edits. A macro, in Zendesk's sense, is a canned response that can also change ticket fields — set a status, add a tag, assign a group. This tool writes the text; the field changes you set in the helpdesk after you paste it in.