Who can delete an agent
Owners and admins can delete and restore agents. People with the Agent role can’t. See team and roles.Delete it
1
Open the agent's Overview
Go to Agents → your agent. The last card on the page is Danger zone.
2
Click Delete this agent
A dialog opens, headed “Delete” followed by the agent’s name. It lists exactly what will be destroyed and what will be kept, with counts. It also names the site the chat bubble is on and the agent’s phone number, if it has them.
3
Confirm
Click Delete agent, or Keep it to back out. You’re taken to Agents.
What happens straight away
- The agent stops answering on chat, phone and email.
- It disappears from your agent lists and moves to Recently deleted on the Agents page.
- The chat bubble on your site stops answering. The snippet stays on your page. Nothing changes on your side.
- The phone number is kept while the deletion can still be undone.
Restore it within 30 days
On the Agents page, the Recently deleted card lists deleted agents, with how many days are left for each. Click Restore and the agent comes back on the channels it was answering on, with its knowledge, widget key, phone number and settings unchanged.After 30 days
When the 30 days run out, the agent is destroyed. The cleanup runs every 15 minutes, so this happens shortly after the deadline. After that it can’t be restored.
The kept records are your history of talking to your customers. They stay in Conversations and your Inbox, still labelled with the agent’s name.