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Four lists in the workspace can be downloaded as CSV files: conversations, leads, extra fields, and contacts. Use them to load leads into a CRM, share a month’s conversations with someone outside WireDesk, or keep your own copy.

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Where to export

Each list page has an Export CSV button in its header. It appears once the list has at least one row. The conversations export ignores the channel, outcome and search filters on the page and always contains every conversation. When you delete an agent that has knowledge sources, the confirmation dialog also offers Take a copy first, with Conversations (CSV) and Collected details (CSV) buttons. These download the same workspace-wide files as above, not just that agent’s rows.

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Who can export

Anyone in the workspace can export, whatever their role. Owners, admins and agents all see the same buttons.

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What is in each file

Every file has a header row. Timestamps are ISO 8601 in UTC, e.g. 2026-09-18T14:03:22.000Z, so they sort correctly as text.

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conversations.csv

The handover values match the badges in the app:

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leads.csv

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collected-data.csv

Fields are one JSON cell rather than one column each. Different actions collect different fields, so the set of columns would change from workspace to workspace.

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contacts.csv

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Limits and formatting

  • Up to 10,000 rows per file, the most recent first. Older rows beyond that are not included.
  • Every cell is quoted, so commas and line breaks inside a customer’s message cannot shift the columns.
  • Cells that start with =, +, - or @ get a leading apostrophe. Everything in these files was typed or said by members of the public. Without the apostrophe, a spreadsheet would run a value like =HYPERLINK(...) as a formula. The apostrophe makes the spreadsheet treat it as plain text, and most spreadsheets hide it. A phone number such as +12018991082 therefore arrives as '+12018991082.
Full transcripts, messages the agent took for you, and the action log are not included in any export.