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Test a question runs the same knowledge search the agent runs mid-conversation and shows you what comes back. Use it to check a new source, and as the first step whenever the agent gives a wrong or vague answer. It tells you straight away whether the problem is the knowledge or something else. It’s on the Knowledge page, in the box headed Ask a question it should know. The box only appears once at least one source is ready.

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Run a test

1

Open Knowledge

Go to Agents → your agent → Knowledge.
2

Ask like a customer

Type the question the way a customer would. For example “how much is whitening?”, not “whitening price list”. Click Search.
3

Read the results

Each result is one passage from your knowledge, with how closely it matches and which source it came from.

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What the results show

For each passage you get:
  • match N%: how close the passage is to your question in meaning. Higher is closer.
  • The source: the page title (or its address, if it has no title) for a website page, the file name for a file, or “Pasted text” for a note.
  • The passage text: the exact text the agent would have to answer from.
You’ll see at most five passages, the same five the agent would get. Weak matches, below 50%, aren’t shown, because the agent never sees them either. If nothing comes back, you’ll see: “No passages matched — the agent would say it’s not sure and offer to take a message.” That’s what happens in a real conversation too.

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Use it to debug an answer

Start from the question that went wrong, word for word, and read what comes back. After any fix, run the same question again. A change you haven’t re-tested might not have worked. A new note can still lose to a page that uses the same words more often.

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What it doesn’t show

  • The agent’s actual reply. This only shows what the search returns. To see what the agent says, talk to it in the Playground (see Test your agent).
  • Exactly what the agent searches for. In a conversation, the agent writes its own short search phrase from what the customer said, so its wording can differ from yours. Try two or three phrasings of the same question.
  • Whether the agent searches at all. If Knowledge — answer from your website & documents is off under How it talks, the agent never searches, whatever this test shows.