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Connecting Shopify lets an agent look up an order’s status, search your products and start a return request. What it may do is set on the Shopify store action. There are two ways to connect, because Shopify changed how stores make apps for themselves on January 1, 2026.

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A Dev Dashboard app (any store)

Since 2026, apps for your own store are made in the Shopify Dev Dashboard, and they don’t show you a permanent token. Wiredesk uses the app’s client ID and secret to get a token, and gets a new one every day.
1

Create the app

In the Shopify Dev Dashboard, create an app and release a version with these Admin API scopes:
  • read_orders (add read_all_orders to look up orders older than 60 days)
  • read_products
  • read_returns and write_returns
2

Install it on your store

From the app’s page, install it on the store you want the agent to read.
3

Connect

In Wiredesk, Agents → your agent → Actions › Connections → Shopify → Connect. Fill in the Store address (acme.myshopify.com), the app’s Client ID, and its Client secret.

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A custom app made in your admin before 2026

Custom apps made under Settings → Apps → Develop apps before 2026 keep working. Leave Client ID empty and paste the app’s Admin API access token (it starts with shpat_). The app needs the same scopes as above. Before saving, we ask Shopify for your shop’s name with the credentials, and the card shows it, for example Acme Goods (acme.myshopify.com).