Plans and limits

A reference for the numbers. For how billing works, see billing and spend cap.

Plans

Every feature is on every plan. Plans differ in included usage and support, and Free has up to 3 agents.

	Free	Growth	Scale	Enterprise
Price, billed monthly	$0	$49 / month	$199 / month	Contract
Price, billed yearly	$0	$39 / month	$159 / month	Annual contract
Included usage each month, at list rates	$10	$60	$300	None: volume rates from the first unit
As replies	500	3,000	15,000	—
Or as voice minutes	50	300	1,500	—
Agents	Up to 3	Unlimited	Unlimited	Unlimited
Phone	The shared demo line, to try your agent	Numbers of your own	Numbers of your own	Numbers of your own
Usage past the allowance	Stops, unless a card is added	List rates, up to the spend cap	List rates, up to the spend cap	Contract rates, up to the spend cap
Support	Help center and email	Email	Priority, plus an onboarding call	A named contact for your rollout
”Powered by Wiredesk” in the chat widget	Until the visitor’s first message	No	No	No

Yearly billing takes 20% off. The allowance is one pool that replies and minutes share, resets on the first of each month, and does not roll over.

On every plan

Chat, voice, email and WhatsApp channels
Unlimited knowledge sources, and unlimited agents on paid plans (Free includes up to 3)
Unlimited people on your team, with no per-seat fees
Owner, admin and agent roles, plus an activity log
Handoff to your team with the full transcript
Custom API actions
Analytics and conversation insights
A hard monthly spend cap

Usage rates

Unit	List rate	How it is counted
Chat reply	$0.02	Each reply the agent sends in website chat or on WhatsApp
Email reply	$0.02	Each reply the agent writes to an email
Voice minute	$0.20	Per started minute, per conversation, on phone calls and Preview calls

Replies written by your team are not counted.

Spend cap

	Value
Default	$50 a month
Range	$10 – $10,000 a month
Who can change it	Owner
Notices	At 80% and at 100%, each once a month

Workspace and team

Limit	Value
Agents per workspace	3 on Free, unlimited on paid plans. Deleted agents waiting out their 30 days don’t count, and restoring one counts like creating one.
People on your team	Unlimited
Owners per workspace	1
Roles you can invite as	Admin, Agent
Invitation link lifetime	7 days
Deleted agent recoverable for	30 days
Activity log shown	Last 50 changes
Invoices shown on Billing	Last 12
Rows per CSV export	10,000

Agent fields

Field	Limit
Name	80 characters
Phone greeting	300 characters
Instructions	4,000 characters
Wording per channel (instructions for one channel)	4,000 characters
Email sender name	64 characters

Knowledge

Limit	Value
Knowledge sources per agent	Unlimited
Pages read per website source	Up to 120
Text kept per crawled page	40,000 characters
Text read per website crawl	1,500,000 characters in total
Excluded paths per website source	200
File size	20 MB
Text read per file	1,500,000 characters
File types	PDF, Word (`.doc`, `.docx`), Excel (`.xls`, `.xlsx`), CSV, HTML, Numbers, OpenDocument text and spreadsheet (`.odt`, `.ods`), plain text and Markdown (`.txt`, `.md`, `.markdown`)
Pasted notes	The first 200,000 characters are kept

Limit	Value
Allowed domains per widget	20
Visitor message length	2,000 characters. Longer messages are cut.
Chat requests per visitor	30 a minute. Sending, checking for new replies, loading recent chats, ending a chat and rating an answer all count.
Chat requests per IP address	30 a minute
Customer messages per conversation	Off unless you set a message limit, from 1 to 1,000. Past it the agent sends a fixed reply that isn’t billed.

Email

Limit	Value
Agent replies to one sender	8 an hour. Further emails are stored without a reply.
Customer messages per conversation	Off unless you set a message limit, from 1 to 1,000. Past it the agent sends a fixed reply that isn’t billed.

Limit	Value
Agent replies to one number	30 an hour. Further messages are stored without a reply.
Customer messages per conversation	Off unless you set a message limit, from 1 to 1,000. Past it the agent sends a fixed reply that isn’t billed.
Customer message length	8,000 characters are kept. Longer messages are cut.
Agent reply length	4,096 characters, WhatsApp’s own limit
Your team’s replies	Only within 24 hours of the customer’s last message

Voice

Limit	Value
Longest phone call	30 minutes
Longest Preview call	15 minutes per session
Demo agent at `/talk`	5 minutes per session, 10 minutes a day per account, not charged to your workspace
Voice samples in the voice picker on Channels › Phone	20 a minute per account

Actions

Limit	On a phone call	On chat, email and WhatsApp
API call timeout	5 seconds	30 seconds on chat and WhatsApp, 15 seconds on email
Response the agent reads	First 1,500 characters	First 4,000 characters
Helpdesk ticket timeout	8 seconds	15 seconds
Transcript attached to a ticket	Up to about 30,000 characters, keeping the most recent	Same

Tests

Limit	Value
Tests per agent	50
Max conversation turns per test	20
Conversations started by one run	200
Conversations running at once, per workspace	5
Size of a mock response	50,000 characters

See Tests.

Handoff

Limit	Value
Wait before the agent tells the visitor nobody came	10 minutes
Silence before a conversation a person took over is handed back to the agent	30 minutes

Limit	Value
Minimum password length	8 characters
Session length	7 days, extended while you use the app
Password reset link	Works once, expires in 1 hour
Email confirmation link	Expires in 24 hours

Get started

Concepts

Agents

Knowledge

Instructions

Actions

Handoff

Integrations

Channels

Chat widget

Your workspace

Account and billing

Reference

Troubleshooting

Plans

On every plan

Usage rates

Spend cap

Workspace and team

Agent fields

Knowledge

Chat widget

Email

WhatsApp

Voice

Actions

Tests

Handoff

​Plans

​On every plan

​Usage rates

​Spend cap

​Workspace and team

​Agent fields

​Knowledge

​Chat widget

​Email

​WhatsApp

​Voice

​Actions

​Tests

​Handoff

​Sign-in

​Related

Plans

On every plan

Usage rates

Spend cap

Workspace and team

Agent fields

Knowledge

Chat widget

Email

WhatsApp

Voice

Actions

Tests

Handoff

Sign-in

Related